Chat-bot for Internet provider

CHATBULLET - CHAT BOT CASE

Chat bot for internet provider

Reducing the load on technical support and subscriber department allows you to perform account diagnostics, check your balance and recharge your account.

Features of the bot for the subscriber

Authorization
Logging in to single and multiple accounts
Replenishment and balance
Balance check and top-up, debt notifications
Service management
Change of tariff plans and other services
Chat support
Application and web version for technical support operators and subscription department designed to work with a large number of requests
Invoices and certificates
Generation of invoices and certificates for non-cash subscribers in digital form
Communication diagnostics
Fast and automated diagnostics from the provider side : balance, package, ip, equipment, loss check
Notifications and mailings
This is a personal cabinet through which you can add a new newsletter.
The module allows you to send text, links and media files that will be sent to the client's cell phone
API integrations
Integration with any third-party services
Integration with accounting systems 1C, CRM, ERP
Customization of automatic scripts for your tasks
Loyalty program
Ability to integrate your existing loyalty program into messengers
Data exchange using HTTP, Webhook
Ability to get any data you need from your API and convert them into variables for further work. You can also specify a server to receive Webhooks about events coming directly to the chatbot

Overview of the bot's operation and schematic

View diagram

Bot features for employees

Authorization
Logging in to single and multiple accounts
Work with requests
-Organization of applications for connection, repair
-Distribution of current requests to employees
-Review of their requests for fulfillment
Service management
Change of tariff plans and other services
Chat app
Application and web version for technical support operators and subscription department designed to work with a large number of requests
API integrations
Integration with any third-party services
Integration with accounting systems 1C, CRM, ERP
Customization of automatic scripts for your tasks
Data exchange using HTTP, Webhook
Ability to get any data you need from your API and convert them into variables for further work. You can also specify a server to receive Webhooks about events coming directly to the chatbot
Geolocation
Employee location tracking