Opportunities
1. up-to-date product catalog
At each request, all data will be taken from your database. Which guarantees the relevance of the information
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2. Search by VIN code and part number
Allows the customer to search your product catalog to see only the products they need
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3. Application to search for the desired product
If the user's request did not yield the desired result - the request will go to your manager
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4. Loyalty program
The opportunity to accumulate bonus points and spend them on goods for the next purchases
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5. Online ordering
You do not need to call your manager and discuss all the details of the transaction, it is enough to pay for your order right at checkout
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6. Communication with manager
In case a customer has difficulties, they can always write to your employees directly in the same bot
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7. Synchronization of the product database
Allows integration with 1C base or other CRM to keep customer catalog up to date
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8. Newsletters
Opportunity to tell about special offers and discounts for free, without paying for SMS for each subscriber
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9. Integration with payment system
You no longer need to call the customer and dictate payment details. The entire cycle is handled by a chatbot
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A review of the bot's circuitry:
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Advantages
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1. Relieving the call center workload
Automation reduces the burden on operators
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2. Improvements in customer service
The absence of the need to call and the comfort of using a chatbot, cause positive feedback from customers and raise the image of the company.
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