Chat-bot for Internet provider

An overview of how the bot works and a schematic of the bot:

⠀

We used 10 features:

⠀

1. Authorization

Logging in to single and multiple accounts

⠀

2. Replenishment and balance

Balance check and top-up, debt notifications

⠀

3. Service management

Change of tariff plans and other services

⠀

4. Chat support

Application and web version for technical support operators and subscription department designed to work with a large number of requests

⠀

5. Invoices and certificates

Generation of invoices and certificates for non-cash subscribers in digital form

⠀

6. Communication diagnostics

Fast and automated diagnostics from the provider side : balance, package, ip, equipment, loss check

⠀

7. Notifications and mailings

This is a personal cabinet through which you can add a new newsletter.
The module allows you to send text, links and media files that will be sent to the client's cell phone

⠀

8. API integrations

Integration with any third-party services
Integration with accounting systems 1C, CRM, ERP
Customization of automatic scripts for your tasks

⠀

9. Loyalty program

Ability to integrate your existing loyalty program into messengers

⠀

10. Data exchange using HTTP, Webhook

Ability to get any data you need from your API and convert them into variables for further work. You can also specify a server to receive Webhooks about events coming directly to the chatbot

⠀

Scheme of work

⠀

⠀⠀

View PDF diagram

⠀

Employee bot capabilities:

⠀

1. Authorization

Logging in to single and multiple accounts

⠀

2. Work with requests

-Organization of applications for connection, repair
-Distribution of current requests to employees
-Review of their requests for fulfillment

⠀

3. Service management

Change of tariff plans and other services

⠀

4. Chat app

Application and web version for technical support operators and subscription department designed to work with a large number of requests

⠀

5. API integrations

Integration with any third-party services
Integration with accounting systems 1C, CRM, ERP
Customization of automatic scripts for your tasks

⠀

6. Data exchange using HTTP, Webhook

Ability to get any data you need from your API and convert them into variables for further work. You can also specify a server to receive Webhooks about events coming directly to the chatbot

⠀

7. Geolocation

Employee location tracking